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SHIPPING POLICY
Shipping Policy
1. Shipping Destinations
We currently offer shipping services to the following regions:
America
International: America.
Note: Shipping restrictions may apply to certain products or regions due to legal or logistical limitations.
2. Processing Time
Orders are processed within 1-3 business days (excluding weekends and public holidays).
Delays may occur during peak seasons or due to unforeseen circumstances (e.g., supply chain disruptions).
3. Shipping Methods & Delivery Time
Service Delivery Time Cost
Standard Shipping (HK) 2-4 business days Free for orders over HKD 300
Express Shipping (HK) 1-2 business days HKD 50
International Standard 5-15 business days* Calculated at checkout
International Express 3-7 business days* Calculated at checkout
*Delivery times are estimates and may vary depending on customs or carrier delays.
4. Order Tracking
A tracking number will be emailed to you once your order is dispatched.
Track your package via our partnered carriers: [Insert Carrier Links].
5. Customs, Duties, & Taxes
Hong Kong Orders: No additional import duties or taxes.
International Orders: Customers are responsible for any customs fees, taxes, or import duties imposed by their country. These charges are not included in the product or shipping costs.
6. Lost or Delayed Packages
For lost packages, we will initiate an investigation with the carrier and provide a resolution (replacement or refund) within 14 business days.
7. Returns & Refunds
See our [Return Policy] for details.
Return shipping costs are the customer’s responsibility unless the error is due to our fault (e.g., wrong item shipped).
8. Contact Us
For shipping-related inquiries:
Email: [email protected]
Response Time: Within 24–48 hours (business days).
9. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.
Notes for Compliance:
Ensure alignment with Hong Kong’s Sale of Goods Ordinance and Consumer Council Guidelines.
